Archive for the ‘British Gas Heating’ Category

There are some 3 million British Gas Homecare agreements operational as this article is written.

When you search the web complaints abound but are they a large percentage or a small number?, you will need to form your own view.

Whilst you think of this I would also reflect on the real validity of the complaints. Many seem to be on sites which are competitors to British Gas – I wonder why? Also, whilst you can see that the person would be aggrieved, many complain that items are not covered when they clearly are excluded in the terms and conditions. Another source of complaint is the late arrival of the engineer, say next day, when the person has not paid, nor been guaranteed, a 1 hour response service ( the engineer would need to live in your garden shed to achieve this consistently!).

The tyres on your car are not guaranteed past the initial warranty period and would you complain if you had a puncture after your last car service?

having said the approval of there will be valid reasons for British gas home care complaints. Whilst British gas places great emphasis upon the training of its Homecare engineers there are in the region of 7000 of them visiting millions of customers homes each year. It would be a minor miracle if all of this was carried out without a single problem arising.

The most important element in any service organisation is how a complaint is handled. If you have a problem with British Gas Homecare you should raise the matter in writing with the company quickly and follow the complaints process, as advised in your Homecare booklet and on the British Gas website. Some people decide to put their energies into complaining to their friends and neighbours, this will not resolve anything and in the first place you should ensure that the company is advised of the problem and told what you expect to be carried out to resolve the issue.

There will be times when you’re British gas homecare agreement does not cover problems with your system. It is not a new for old insurance policy, British gas homecare is a maintenance and repair plan with certain limitations. If you have a very old boiler which is past its useful working life you will not get a new boiler from British Gas merely by taking out a homecare agreement, they will be happy to fit a new boiler in your home that is a separate boiler installation service which you will need to pay for.

If you have any reasonable complaint or issue with this gas homecare make sure you contact them today.

Exclusive to British Gas, the British Gas RD428 is a high efficiency condensing system boiler.

The technologically advanced design uses the latest condensing boiler technology to produce a high efficiency appliance, containing many of the components found externally on a heating system within its sleek, stylish casing.

The main features and benefits are: –

  • Exclusive to British Gas, manufactured by Europe’s leading boiler manufacturer
  • Using System boiler technology there is no feed and expansion tank required in your loft
  • Multifunctional text display
  • Built in boiler and system frost protection
  • Electronic ignition meaning no pilot light requirement
  • User adjustable thermostat
  • Modulating output to suit system demand
  • Low operational noise levels
British Gas RD 428 Ratings
SEDBUK Rating % 90.7 5 stars
Built in Frost Stat Yes 5 stars
Height 850 mm
Width 440 mm
Depth 395 mm
CH Output (kW) 27.4 kwh 4 stars

The RD 430i is a gas boiler which is offered exclusively by British Gas. This unit is a British Gas system boiler which focuses on achieving high levels of energy efficiency through adopting the most modern boiler technology as found in the condensing boiler design. Furthermore its construction is such that it incorporates many parts within the casing that often found on other boilers on the outside of the unit.

The salient benefits and features for this gas boiler worthy of highlight are: –

  • High efficiency ‘intelligent’ condensing system boiler
  • Exclusive to British Gas, manufactured by Europe’s leading boiler manufacturer
  • System boiler technology means no need for separate feed tanks in roof space
  • Automatically adjusts its output to match the prevailing system demand
  • Built in varispeed pump and diverter valve
  • Intelligent controls ‘optimise’ performance and include ‘TR2’ room thermostat and cylinder thermostat
  • Built in frost protection

This advanced boiler also includes interactive digital display complete with:

  • Built in timer with up to 6 on/off settings
  • Fault finding display
  • Room temperature display
  • Boiler status display
British Gas RD 430I Ratings
SEDBUK Rating % 90.7 5 stars
Built in Frost Stat Yes 5 stars
Height 850 mm
Width 440 mm
Depth 395 mm
CH Output (kW) 29.2 kwh 5 stars

The RD 532i and RD 532 LPG combi boilers have been designed and manufactured exclusively for British Gas boilers by Europes leading boiler manufacturer. The all new RD5i intelligent condensing combination boiler range utilises the latest in condensing boiler technology to produce a high efficiency heating appliances that delivers truly exceptional hot water performance.

Features and Benefits :-

  • High efficiency condensing combination boiler – ultra efficient heating and on demand hot water
  • SEDBUK ‘A’ rated appliance
  • Intelligent controls to optimise performance
  • Exclusive to British Gas – manufactured by Europe’s top leading boiler manufacturer
  • Includes TR2 advanced room thermostat as standard
  • Pre heat facility maintains a 3.75 ltr primary store for instant hot water with ECO switch to disable preheat facility if required
  • Modulating pump improves efficiency and reduces system noise

Includes interactive digital display complete with :

  • Built in timer with 6 on/off settings
  • Fault finding display
  • Room temperature display
  • Boiler status display

These details also apply to the British Gas RD 532 LPG model.

British Gas RD 532i Ratings
SEDBUK Rating % 90.1 5 stars
Built in Frost Stat Yes 5 stars
Height 760 mm
Width 440 mm
Depth 395 mm
CH Output (kW) 30.0 kwh 5 stars
Maximum Flow Rate 11.0 litre/min 3 stars

The exclusive British Gas 330 HE condensing boiler offers a superior level of high efficiency performance for open vented and sealed system applications.

Available in one highly configurable size, its powerful output is set by the installer to match the heat demands of your property, which increases performance efficiency whilst still protecting the environment and saving you money. The fuel saving performance has been combined with an impressive range of features and it looks great to.

Features and benefits

  • Exclusive to British Gas with tried and tested performance and reliability
  • SEDBUK ‘A’ rated
  • NOX class emissions 5 rating
  • Stainless steel heat exchanger, designed for long life and no problems with rust
  • On board diagnostics make for easier fault finding
  • ‘Continua’ electronics will allow the boiler to continue where others may fail due to system faults
  • One size suits all – set by your installer to match your system needs
  • Built in boiler frost protection so no worries about the system or boiler freezing
  • Compact dimensions make it easy enough to hide away and blend with any decor
  • Extensive flueing options allowing for a greater flexibility in location
British Gas 330 HE Ratings
SEDBUK Rating % 90.8 5 stars
Built in Frost Stat Yes 5 stars
Height 600 mm
Width 375 mm
Depth 334 mm
CH Output (kW) 31.6 kwh 5 stars

The British Gas gas boiler RD 537i , sold only by British Gas, is and all new RD5i intelligent condensing combination boiler. This gas boiler model employs the most recent developments in condensing gas boiler design to create a high efficiency home heating appliance that is comfortable powering a central heating system delivering great hot water production capabilities.

The features and benefits of this boiler are:-

  • On demand hot water combined with effective and efficient heating
  • SEDBUK ‘A’ rated appliance
  • Well designed heating controls to optimise performance
  • Modulating pump to give better efficiency and reduced noise
  • Manufactured British gas by Europe’s leading boiler manufacturer
  • Includes a TR2 ‘advanced’ room thermostat as standard
  • Pre heat incorporated facility maintains a 3.75 ltr initial hot water store for ‘instant’ hot water with an the economy setting to disable this preheat facility if required and improve energy efficiency
  • High efficiency gas condensing combination boiler

Includes modern interactive clear digital display complete with :

  • Built in unit timer with 6 on/off settings
  • Fault finding display
  • Room temperature display
  • Boiler status display

The details outlined above also of relevant to the British Gas offered RD 537 LPG boiler.

British Gas RD 537i Ratings
SEDBUK Rating % 90.1 5 stars
Built in Frost Stat Yes 5 stars
Height 760 mm
Width 440 mm
Depth 360 mm
CH Output (kW) 30.0 kwh 5 stars
Maximum Flow Rate 13.0 litre/min 4 stars

Exclusive to British Gas, the all new RD5i intelligent condensing combination boilers utilise the latest in condensing boiler technology to produce a high efficiency heating appliance that delivers truly exceptional hot water performance. The RD 532 is an advanced combi boiler able to deliver instant hot water when required.

Features and Benefits of the RD 542 boiler

  • High efficiency condensing combination boiler producing ultra efficient heating and on demand hot water
  • SEDBUK ‘A’ rated appliance
  • Intelligent controls to optimise performance
  • Exclusive to British Gas – manufactured by Europe’s top leading boiler manufacturer
  • Includes TR2 ‘advanced’ room thermostat as standard
  • Pre heat facility maintains a 3.75 ltr primary store for ‘instant’ hot water with an ECO switch to disable this preheat facility and enhance energy efficiency if required
  • Modulating pump improves efficiency and reduces system noise

Includes interactive digital display complete with :

  • Built in timer with 6 on/off settings
  • Fault finding display
  • Room temperature display
  • Boiler status display

The boiler details are the same for the British Gas RD 542 LPG model.

British Gas RD 542i Ratings
SEDBUK Rating % 90.1 5 stars
Built in Frost Stat Yes 5 stars
Height 760 mm
Width 440 mm
Depth 360 mm
CH Output (kW) 30.0 kwh 5 stars
Maximum Flow Rate 15.0 litre/min 4 stars

British Gas has introduced a “green energy” unit called British Gas New Energy.

The new business builds on current schemes available through British Gas’s residential business such as its rebate for people who install loft and wall insulation and the provision of high efficiency boilers.

To help combat global warming British Gas New Energy will offer rooftop solar heating panels for customers to heat their own water and allow them to offset their carbon dioxide (CO2) emissions through schemes that buy credits from other firms or countries whose own carbon emissions are within their agreed targets.

It will install solar thermal panels to heat water and solar photovoltaic panels which generate electricity. Including government grants, the cost of installation is put at £4,000 and £7,000 respectively but it is believed that householders could save £100 on their annual heating bills and £360 on electricity – halving the typical annual bill for a year on year benefit.

In addition, customers who buy the solar panelling in selected areas will be able to earn a discount of up to £500 on their council tax bills through an agreement between British Gas and the local authorities.

The average UK home emits five tonnes of carbon dioxide a year from heating, accounting for about a quarter of the household’s total emissions. Another quarter comes from travel (heavily impacted by air travel), and the rest derives indirectly from leisure activities and the consumption of food, clothing and furniture.

British Gas will also provide Energy Performance Certificates, which give energy ratings for homes, and will be mandatory for those selling properties after 1 June 2007, when home information packs are introduced. From this June, any house put on the market will have to come with an energy performance certificate costing about £100 as part of the mandatory home information pack.

British Gas is planning to have 500 of its engineers trained to carry out these surveys when the requirement for energy performance certificates takes effect in June. Customers are already familiar with these highly trained engineers who are trusted in customers homes.

British Gas central heating division is also working on a next-generation fuel cell boiler for homes that produce both heat and electricity and could reduce household emissions by up to 50%.

Although this is a very positive development in the fight against global warming it will take a number of years for the new business to have a material impact on the environment.

British Gas recognise that home maintenance continues long after a new central heating system has been installed. One major bugbear for householders is the challenge of painting and cleaning behind a radiator, how do you get a brush into that tiny space.

To solve the problem you either have to take the radiator off the wall, risking a water leak, or struggle with a paintbrush and feather duster to try and get behind it. Recognising the needs of its customers British Gas have introduced an innovation to make this inconvenience a thing of the past.

To make life easier, British Gas has introduced a new tilting radiator that drops away from the wall and lets you decorate and clean behind it with no disruption to your central heating system. This simple innovation means that radiators need no longer be a decorating obstacle. Moving an old style radiator is not only time consuming but it also can introduce problems with leaking pipes as long standing fixtures are disturbed.

The new brackets are safe and easy to operate. A child proof bracket at the bottom of the radiator enables it to be pulled away from the wall at a 30° angle, giving you easy access to the wall behind. There is no need to disconnect anything or turn off the heating either. So however often you feel like re-decorating your home, you won’t have the chore of removing and re-fitting those radiators!

Another advantage is for the house proud or those that suffer from household asthma. The easy access to the reverse of the radiator means that the space can be frequently cleaned rather than harbouring all kinds of household dust.

The tilting radiator bracket is designed to fit all domestic seam-top radiators – so if you are thinking of updating your central heating system, the tilting radiator brackets will be included with all new standard radiators.

British Gas is the leading energy supplier and has considerable knowledge on how to save on your gas and electricity consumption.

The average household could save up to £200 a year by being more energy efficient and following the top 10 tips to save energy listed below:

1. Saving money by degrees – cut costs by checking the room temperature. Turning down your room thermostat just one degree centigrade could cut up to 10% off your typical heating bill.

2. Insulate your home against high bills – installing cavity wall or loft insulation can save a lot of money off each heating bill and repay your investment over just a few years. British Gas has an insulation scheme which offers reduced-price loft insulation material and discounts on cavity wall insulation.

3. Take the heat out of your energy bill – don’t waste money having central heating on when you don’t need it and when there is no one at home. Remember the 30 minute rule; set your central heating programmer to come on 30 minutes before you get up and to go off 30 minutes before you go to bed. Frost thermostats will ensure that the boiler doews not freeze if there is a sudden cold snap

4. Let your fingers do the saving – turn off lights and electrical appliances when you’re not in a room. Don’t leave your TV or video on standby as they will still continue to use energy.

5. Look for the light – replacing an ordinary 100W bulb with a low energy light bulb could save you up to £10 every year in electricity. Also these new bulbs last longer than traditional bulbs.

6. Get out of the hot water – cut costs by insulating your hot water tank to a minimum of 75mm. Check your hot water tank thermostat is set no higher than 60 degrees Celsius. Old insulation is often too thin and not performing effectively.

7. If your boiler is over 15 years old, it’s likely to be inefficient and costing you money. By replacing it with a modern a rated British Gas condensing boiler, you could cut your heating bills by up to 32% depending on the type of boiler being replaced.

8. If you don’t need it, don’t use it – cut the cost by not fully heating unused rooms and keep the door closed to these rooms.

9. Cooking recipes to save energy – put lids on saucepans and remember to turn down the heat as soon as they reach boiling point. Don’t over fill kettles, only fill them with the amount of water that you need. Avoid washing up under hot running water and watch out for dripping hot water taps as they are flushing your money down the drain.

10. Make it curtains to high fuel costs – cut costs by draught proofing external windows and doors. And don’t forget to draw your curtains as soon as it becomes dark; keep the heat in and the cold out.