There are some 3 million British Gas Homecare agreements operational as I write.
When you search the web complaints abound but are they a large percentage or a small number?, you will need to form your own view.
Whilst you think of this I would also reflect on the real validity of the complaints. Many seem to be on sites which are competitors to British Gas – I wonder why? Also, whilst you can see that the person would be agrieved, many complain that items are not covered when they clearly are excluded in the terms and conditions. Another source of complaint is the late arrival of the engineer, say next day, when the person has not paid, nor been guaranteed, a 1 hour response service ( the engineer would need to live in your garden shed to achieve this consistently!).
The tyres on your car are not guaranteed past the initial warranty period and would you complain if you had a puncture after your last car service?
